Holiday Lodge Insurance FAQs

FAQs - Regarding the policy acceptance and cover

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How can the premium be paid?: Premiums can only be paid via Credit/Debit card.
Is this policy only available online?: Yes - currently this policy is only available online via the website.
Can I amend a policy once I have taken it out?: Yes you can, please follow this make an amendment link if you would like to do so.
I have recently purchased a policy but my documents have not been emailed?: The policy documents are emailed immediately after your payment has gone through. However, if you have not received these, it may be worth checking your Junk/Spam folder as they sometimes appear there.
Can I cancel this insurance if I no longer require the cover?: Yes, you can cancel this policy at any time and you will receive a full pro rata refund. Please use the make an amendment form if you wish to cancel.
Can the premium be paid monthly?: At present we can only accept payments annually.

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Can I view the policy document prior to taking out this insurance?: Yes, follow the link to view the policy document.
Does an excess apply to this holiday lodge insurance?: Yes, a £75 excess applies to each claim except for subsidence claims, which are subject to a £1000 excess.
What is the maximum property sum insured?: The maximum sum insured for the Lodge is £150,000.
What is the maximum contents sum insured?: The maximum sum insured for the Leisure Lodges’ contents is £20,000.
What is the maximum sum insured for personal possessions (items temporarily removed from the property)?: There is no cover for items temporarily removed from the property as it is a holiday home.
Is there a limit to the length of time I can arrange the policy for?: The policy can only be purchased purchased annually.
Is there a limit to how far in advance I can buy this holiday lodge insurance policy?: Yes, the policy can be purchased up to 30 days in advance of the start date of the policy.
Is this holiday lodge insurance policy renewable?: Yes, we will automatically contact a few weeks before your policy expires to see if you would like to renew it.
Can a property not on the acceptable list be covered?: No, we can only cover properties that are listed on the acceptable site list.