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How to Make a Claim

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Reporting a Claim

When you find out about a claim, or possible claim, under this policy you must tell us as soon as reasonably possible. If you do not do so and prejudice our position we may reject or be unable to deal with your claim or be unable to pay your claim in full.

If your policy number is of the format XXXX/MON/9999

You may report a claim as follows:

by telephone on 0345 450 5422
or
by email – uk.penunderwriting_newclaims@penunderwriting.com

If your policy number is of the format XXXX/DIR/9999

You may report a claim as follows:

by telephone on 02920 320839

Important Information For Property Claims

For any loss or damage claim you must do the following:

  • At your expense provide us with any information and evidence we ask for, including proof of ownership or value of the lost or damaged item and written estimates for repair.
  • Provide us, (or our appointed suppliers), with access to or inspection of the damaged property.
  • Immediately tell the police about any loss or damage by deception, theft, attempted theft, vandalism, malicious act, riot or civil commotion.
  • In respect of any damage to property, you must not dispose of any items unless we agree to you disposing of any such items.

If you do not do so and prejudice our position we may reject or be unable to deal with your claim or be unable to pay your claim in full.